Luma Touch Support Forums

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It is currently Sun Jul 15, 2018 7:34 pm

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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.4 is now available on the App Store. This update includes major fixes for audio sync issues that users have experienced in some projects

LumaFX 2.5 is now available on the App Store. This adds new ways to import media, and fixes the issue with importing LUTs


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PostPosted: Mon Jun 18, 2018 8:30 pm 
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Joined: Mon Jun 18, 2018 8:27 pm
Posts: 9
I’ve tried rendering this video for the past 3 days and the only thing that has shown up in my photos app is a screenshot from the video. What gives? App was working fine the other day. I spent a good 2 hours editing the video and the only other option I think I have at this point is to reinstall the app. Don’t want to lose my project tho.


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PostPosted: Tue Jun 19, 2018 10:52 am 
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Joined: Mon Jun 18, 2018 8:27 pm
Posts: 9
Any help would be great.....


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PostPosted: Tue Jun 19, 2018 11:39 am 
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Joined: Tue Feb 20, 2018 10:24 am
Posts: 43

Hello Fresh510,

I'm sorry you're dealing with this issue.

I will need a bit more detail to possibly reproduce the issue on my end...

What iOS version are you using?
What iOS device are you using?
What version of LumaFusion are you using?

Also, can you give me a step-by-step breakdown of how you stumbled upon this problem?
Screenshots and/or screen recordings are welcome. Thank you.


Best,

Keith Woodard II

LumaTouch


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PostPosted: Tue Jun 19, 2018 12:00 pm 
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Posts: 9
Latest version of iOS on an iPhone 8 Plus with the latest version of LumaFusion .. just updated it the other day. There’s nothing to screenshot. It writes the whole movie and says saving to phone then I get the upload complete pop up. I go to my photos and it’s nowhere to be found. It never shows up but it takes up the space on my phone.

I’m using both iPhone footage and GoPro footage.

I started this project with no adjustment to the video settings or anything like that. It’s about a 13 minute video. I can render other videos on other projects, just not this one.


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PostPosted: Tue Jun 19, 2018 12:30 pm 
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Joined: Tue Feb 20, 2018 10:24 am
Posts: 43

Hello Fresh510,

I went ahead and made a screen recording on my phone showing how I went about exporting my project.
Take a look at it and let me know if there was anything different that you did during your export process--

Link: https://tinyurl.com/y9y95cjs

Thanks,

Keith Woodard II

LumaTouch


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PostPosted: Tue Jun 19, 2018 12:50 pm 
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Joined: Mon Jun 18, 2018 8:27 pm
Posts: 9
Nothing different from what I’ve done. The only thing I’ve done different as far as editing goes, I’ve sped up a few clips but that’s all. Deleted the sound to those clips as well


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PostPosted: Tue Jun 19, 2018 12:57 pm 
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Joined: Tue Feb 20, 2018 10:24 am
Posts: 43

Hello Fresh510,

No problem. I want to get a hold of your project.

If you can email support at: support@luma-touch.com
And put my name [Keith Woodard II] in the subject, along with the issue.
I'll then send you a step-by-step of how to get us the project.

Best,

Keith Woodard II

LumaTouch


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PostPosted: Wed Jun 20, 2018 3:02 pm 
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Joined: Mon Jun 18, 2018 8:27 pm
Posts: 9
I sent you the email. Waiting on a response


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PostPosted: Wed Jun 20, 2018 4:33 pm 
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Joined: Wed Jun 13, 2018 8:36 am
Posts: 48
I too have this exact problem.

Saved to disk. Nothing to be found in the Photos app.

And like an idiot, I mass deleted my source files - looking to recover them... wrote about it here:

https://forums.luma-touch.com/viewtopic.php?f=25&t=6707

UPDATE: 6/20/2018 @ 08:50 PM - so weird. I tried it again and now it works. Ghost in the machine?


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PostPosted: Sat Jul 14, 2018 1:52 am 
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Joined: Fri Jul 13, 2018 2:40 pm
Posts: 15
Looks like I'm not the only one that has this problem.
Did you find any fix for this?

This happens to me when Im working on longer movies. The once I have made until now have been 20-40 minutes long, and those works just fine. But the one I have been trying to complete now for 3 days, is 2 hours. Making me frustrated, not just because it won't make a movie, but the wife is also complaining about me being pissed and staying up to late trying to make this work :-P


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