Luma Touch Support Forums

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For answers to frequently asked questions and to contact us directly, please use our support page at

LumaFusion 1.7 is now available in the App Store. This update includes great new features like search and sort in the library, soft edges and curved corners in cropping, and our new integration with Storyblocks, a great royalty-free library of video, audio and sound effects. A sample of clips are included free, with a low-cost subscription available in-app for access to the full library

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PostPosted: Thu May 17, 2018 10:27 pm 

Joined: Thu Sep 28, 2017 4:09 pm
Posts: 9
I'm having problems when trying to import music files from Dropbox. The file fails to import, and I'm given an error in the attached file. I've checked the file, and it's good. It plays properly, I've tried downloading other similar mp3s and they all fail to import properly. I've tried the usual restart the app, restart the iPad, log out and back in to Dropbox. No joy.

Is anyone having a similar problem?

IMG_897D8AB51AB5-1.jpeg [ 72.92 KiB | Viewed 427 times ]
PostPosted: Fri May 18, 2018 2:22 am 
Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1902
Location: A small island off the coast of Europe
Hi phorne96

Can you try deleting and reinstalling the app?

If you still get the error can you let support know directly, using the support page at

.. Good things come to those who wait

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