Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Sun May 20, 2018 10:51 am

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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.2 is now available on the App Store. This feature release includes integration with Gnarbox, and numerous improvements to the library and import and export providers

LumaFX 2.5 is now available on the App Store. This adds new ways to import media, and fixes the issue with importing LUTs


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PostPosted: Thu May 17, 2018 10:27 pm 
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Joined: Thu Sep 28, 2017 4:09 pm
Posts: 8
I'm having problems when trying to import music files from Dropbox. The file fails to import, and I'm given an error in the attached file. I've checked the file, and it's good. It plays properly, I've tried downloading other similar mp3s and they all fail to import properly. I've tried the usual restart the app, restart the iPad, log out and back in to Dropbox. No joy.

Is anyone having a similar problem?


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PostPosted: Fri May 18, 2018 2:22 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1196
Location: A small island off the coast of Europe
Hi phorne96

Can you try deleting and reinstalling the app?

If you still get the error can you let support know directly, using the support page at https://luma-touch.com/support.

_________________
.. the needs of the many outweigh the needs of the few ... or the one


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