Luma Touch Support Forums

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LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Tue Nov 07, 2017 5:59 pm 
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I’m usin the most recent LumaFusion on my iPad Pro 12.9 (2015) on iOS 11.1 and I keep having space issues when I attempt to export. iOS shows I have over 50GB of space remaining, yet Luma shows iPad storage is full? I absolutely LOVE this app and hope this issue can be resolved. Any ideas?
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PostPosted: Tue Nov 07, 2017 6:02 pm 
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PostPosted: Wed Nov 08, 2017 2:01 pm 
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Hi BigDWiz,

I notice mine is showing 50GB less than I actually have as well (LumaFusion shows 256GB available and Settings show 318GB) - so it looks like when you get down to about 50GB then it starts warning when it shouldn't.

I don't think this warning will stop you from exporting successfully - if I remember right it is just a helper message. If you try the export, does it work anyway?

I'm going to write a bug and find out a little more.

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Terri Morgan
LumaTouch


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PostPosted: Wed Nov 08, 2017 2:46 pm 
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No, it will actually attempt to export the video, but then give me an error there is not enough space. I can get a screen shot if needed


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PostPosted: Wed Nov 08, 2017 2:47 pm 
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OK - let me investigate a bit.

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Terri Morgan
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PostPosted: Wed Nov 08, 2017 2:53 pm 
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Thanks Terri. Love LumaTouch, awesome program. I'll get you a screenshot shortly.

-Dereck


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PostPosted: Wed Nov 08, 2017 3:01 pm 
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I’m choosing save to camera roll, where I have over 50GB of available space

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PostPosted: Wed Nov 08, 2017 3:32 pm 
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I just spoke to Chris regarding this issue. He says that message may/or may not point to the problem. He said it could also be shown when there is a general writing failure (he is going to change that).

What he suggested is that I get your project so we can test it out, and also in the process I can export a file for you and put it in a shared folder for you to pick up.

If you email me at support@luma-touch.com then I can send you instructions.

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Terri Morgan
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PostPosted: Wed Nov 08, 2017 8:10 pm 
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Terri, I've already exported the current project I'm working on, so it's not a show stopper for me right now.

It does not seem to be related to a particular project though as I have 4 current projects and they all show the limited storage remaining and need to clear up storage before exporting. I just removed one project and I think I can clear up enough space to finish my next video.

Just let me know if there's anything you need from me to assist in a resolution. If it's one of my projects, I'll be happy to share, just let me know. Thanks again!


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PostPosted: Sat Nov 11, 2017 12:56 pm 
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I just noticed I posted this in the LumaFX section, meant to post in LumaFusion. Oops! Please move the thread when you get a chance. Also, let me know if there's any other diagnostic info I can provide for what appears to be this "50GB" free issue.


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