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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.7 is now available in the App Store. This update includes great new features like search and sort in the library, soft edges and curved corners in cropping, and our new integration with Storyblocks, a great royalty-free library of video, audio and sound effects. A sample of clips are included free, with a low-cost subscription available in-app for access to the full library


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 Post subject: archived fail
PostPosted: Thu Nov 02, 2017 3:41 pm 
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archived failed,

I think I have correctly done the method to archive a video.
Do correct me if I am wrong please.
I get to this point in the image shown and then left with a screen of time line etc and no more information.


Attachments:
75E09D56-9CF2-42F2-9236-FF36A86A1C77.png
75E09D56-9CF2-42F2-9236-FF36A86A1C77.png [ 830.05 KiB | Viewed 484 times ]


Last edited by RobChisholm on Fri Nov 03, 2017 12:56 pm, edited 2 times in total.
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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 6:35 am 
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I have same issue. App updated iOS 11

It Locks up when exporting project archive and last time I tried it deleted my three projects!

All work lost

Not happy camper!


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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 7:38 am 
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Hi RobChishom and RobertA

Sorry you're experiencing problems

RobChishom when LumaFusion is exporting a project it first gathers all the clips, audio etc together on your device and creates a temporary file. At the end of that process you should see the white circle then you should see the popup change to Uploading Project again with a circle that slowly fills up as it exports - so it appears you are doing it correctly

How big is your project? because that will have a bearing on the size of the temporary file before it begins uploading

RobertA if the app crashes when exporting that should not affect projects or delete them

I've just tried it with a small simple project exporting to Dropbox and it worked (and I could import the project again) - but it was VERY slow uploading

Both - can you try creating a small project 100 or so meg and let us know how you get on.

Can you also let us know the version of the app you're using, how much free space you have, how big the app reports the export size as and the place you are trying to export to please

This will help the developers (I'm not one) isolate the problem
Attachment:
fullsizeoutput_681.jpeg
fullsizeoutput_681.jpeg [ 78.92 KiB | Viewed 463 times ]

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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 11:09 am 
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Hello Grand Master,

Thank you for feed back and questions,

LF app 1.4.6.562

File size is 1.51 GB of video

Destination is Photos on iPad

70.3GB of 256GB

I do a test run re 100 mb's export and test audio sink and report back.

Regards Rob

PS did try an achieve LF so as to project file and then airdrop to re airdrop import to LF on iPad , but this did not complete over 3 times at point of in app LF achieve


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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 11:19 am 
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Yeah. Not here. It gets hung. Crashes. And I lost three work projects...... below is where it hangs and crashes. This app is worthless to me if archiving the projects is a complete fail.


Attachments:
FF189352-B800-4A5E-BD2F-F9FD3306DBEB.png
FF189352-B800-4A5E-BD2F-F9FD3306DBEB.png [ 405.74 KiB | Viewed 456 times ]
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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 12:03 pm 
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Export to Photos on ipad audio sinks, file size about 106 mb’s

archive did not work :(

Audio on short length video appears to work, on other longer projects no.


Last edited by RobChisholm on Fri Nov 03, 2017 12:56 pm, edited 1 time in total.

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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 12:03 pm 
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Images of achieve and export.


Attachments:
File comment: Darn does not achieve
146572C1-F0F1-4E97-A19D-35741D622AE6.jpeg
146572C1-F0F1-4E97-A19D-35741D622AE6.jpeg [ 652.18 KiB | Viewed 454 times ]
F8B62E7B-FD35-44E8-8FD9-B50B947F9818.jpeg
F8B62E7B-FD35-44E8-8FD9-B50B947F9818.jpeg [ 1.34 MiB | Viewed 454 times ]
FDBAACA1-BDD8-4F32-BA86-D81C99F0868F.jpeg
FDBAACA1-BDD8-4F32-BA86-D81C99F0868F.jpeg [ 1.35 MiB | Viewed 454 times ]
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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 12:17 pm 
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Hi both

RobertA - what version of the app are you using please

I've dropped an email to the developers with a link to this thread

... just remember it's the weekend in the USofA so we might not get a super quick answer (they occasionally need a break). :)

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 Post subject: Re: Achieve fail
PostPosted: Fri Nov 03, 2017 12:54 pm 
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Thank you for the reply Grand Master.

Version same as written above,

app 1.4.6.562

One question to Rob A, can you let me know your current IOS, i only ask as I just checked and updated so ipad now 11.1

Archive succeeded and export to photos with no issues in audio sink.


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 Post subject: Re: archived fail
PostPosted: Fri Nov 03, 2017 1:23 pm 
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iPad Pro iOS 11.1 most recent app as of 11-4-17 trying to save the archive to iCloud

Locks up every try


Last edited by RobertA on Sat Nov 04, 2017 7:38 pm, edited 1 time in total.

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