Good afternoon, I’ve been using LumaFusion for over a year now, thank you so much, I love the app. However, as I’m sure you are aware it was still a little buggy, I think I was running 1.7 vers.
My problem started Saturday eve, after I made a simple 1 track edit to trim a 1minute video made on an iPhone 8. I downloaded media to ‘files’ and then saved to my photos app to import to Instagram. All went fine, I double clicked and swiped closed LumaFusion, this is where I believe the problem may have started..... sometimes when I have closed the app I have noticed upon reopening that it didn’t shutdown properly and is still in the state it was when it was last closed.... on Sunday I came to start work on 4 hours of footage
opened the app and it wouldn’t open, just the startup page showing the logo and then it would ‘fail to open’ logo would disappear back to homepage logo.
So I started investigating what could be the cause. For some unbeknown reason to myself the app along with some others had ‘auto’ updated, and I believe this is where the problem lies. If I double click the home button when the app is trying to open it shows the app with the last project I edited but in a crashed/frozen state.. none of the controls/features will operate. It shows for 2 secs-12secs before crashing again.
It seems to me the app crashed on shutting down and didn’t in fact shutdown correctly.
When I go to App Store it shows as as vers 2.0 updated and the update button reads open, which when pressed takes me to the crashed/frozen LumaFusion logo that fails to open, but when double clicked whilst in this state shows vers 1.7 frozen with the last project I worked on...
I have closed iPad, updated to latest IOS 12.3.1, reset iPad, many times and tried to open the app in many various combinations all to no avail.
I have 40 odd projects with luts and other favourite texts and overlays saved in app and I’m going to lose it all if I have to delete and reinstall.....
Can you think of anything that might help me please???
Sent from my iPad