Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Sun Jul 15, 2018 4:07 pm

All times are UTC-07:00


For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.4 is now available on the App Store. This update includes major fixes for audio sync issues that users have experienced in some projects

LumaFX 2.5 is now available on the App Store. This adds new ways to import media, and fixes the issue with importing LUTs

Forum rules


We strive to provide a safe, fun environment for our forum members to discuss our apps, and other related creative tools and experiences. We will not tolerate disrespectful comments to other members. Please keep comments topical, and criticisms positive.



Post new topic  Reply to topic  [ 4 posts ] 
Author Message
PostPosted: Tue Mar 20, 2018 12:54 am 
Offline

Joined: Mon Jan 22, 2018 9:20 pm
Posts: 2
Recently imported some wedding footage. When I came to the service with vows approx 12-15 mins.
It did not import. All other shorter clips no problems. Any suggestions or help please.


Top
   
PostPosted: Tue Mar 20, 2018 2:48 am 
Offline
Grand Master
Grand Master
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1318
Location: A small island off the coast of Europe
Hi Grey-one

Welcome to the forum

How much free space have you got on your device?

What are you importing from?

What is the format of the material you are importing?

The longest video I have imported in terms of time was about 2 hours (so I could colour grade and sharpen it) and the biggest single file size I have imported was just short of 4 gig (a DJI drone video)

Also it sometimes helps if you force close all apps and restart your iThing first

_________________
.. the needs of the many outweigh the needs of the few ... or the one


Top
   
PostPosted: Tue Mar 20, 2018 3:24 am 
Offline

Joined: Mon Jan 22, 2018 9:20 pm
Posts: 2
Thanks knobbydave,

I have about 200gig of space on my i-pad.
I am using my RX10 MKII from which I have imported from before but not this length.
I shot the wedding in 1080i XAVC-S format at 25FPS.

Thanks for any advice. Cheers


Top
   
PostPosted: Tue Mar 20, 2018 11:13 am 
Offline
Grand Master
Grand Master
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1318
Location: A small island off the coast of Europe
Mmmm XAVC-S rings a bell ...

Look here, does this help?

https://discussions.apple.com/thread/75 ... n-30188811

_________________
.. the needs of the many outweigh the needs of the few ... or the one


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 4 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: Baidu [Spider] and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited