Luma Touch Support Forums

Thanks for your replies.

I have made 5 highlight videos in the past week of different youth soccer games ranging from 2-6 minutes long. No issues exporting. Made another video last night, 5.5 min long . It errors out at the 3:17-3:20 mark when I go to export. I've tried 20 times give or take. Error message says "Error uploading video. There was an error reading media in your project. Please check out FAQ's at forums.luma-touch.com or contact support@luma-touch.com"

I went to the FAQ section and did the following.

2 week old iPad Pro 10.5 inch with latest update (11.2.5). 256gig, plenty of space left.
Turned off the iPad and turned it back on with all other apps closed.
Consolidated media
Deleted the clips from around 3:15-3:25 and then tried to export
Tried various resolution, frame rate, and video quality settings
Removed transitions
A few clips were slowed down and zoom was applied, made them regular speed again. Previous videos that were exported had a lot more slow motion clips, no issue.

I e-mailed support, no response yet.

Thanks for any guidance.

Hi steelerfeever

Where are you trying to export to?

What version of the app are you using?

Can you export any projects at all?

_________________
.. Good things come to those who wait

Thanks for the reply. I have 1.5.1, I’m new and have only used/had the app for two weeks. I was able to export a family Christmas movie (10 min) yesterday while the soccer video will not. I export to iOS Photos.

Other info...for my soccer videos I have a 3 camera setup. A new iPad Pro, a Sony camcorder, and a GoPro Hero 4. This is my 5th video, they others have exported fine. If they are NOT all recording at the same frame rate and resolution will that cause a problem? I don’t suspect it would as the other videos exported just fine. I have duplicated the project and tried to export, no luck.

I’m thinking I need to just start over, but there is no fast way to do that.

Thanks.

Im having a similar issue at the minute and has happened after updating the app. I have never had issues with mixing different camera footage with different frame rates, different resolution or bit rate. But now I cant export. I have contacted support so will let you know if they give a solution that works,