Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.4 is now available on the App Store. This update includes major fixes for audio sync issues that users have experienced in some projects

LumaFX 2.5 is now available on the App Store. This adds new ways to import media, and fixes the issue with importing LUTs

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We strive to provide a safe, fun environment for our forum members to discuss our apps, and other related creative tools and experiences. We will not tolerate disrespectful comments to other members. Please keep comments topical, and criticisms positive.



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 Post subject: App won't open.
PostPosted: Mon May 13, 2013 4:51 pm 
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Joined: Mon May 13, 2013 4:47 pm
Posts: 1
I've been using the app for almost 2 wks with no problems. It would crash sometimes, but I was able to reopen it and it worked. I now have about an 8 min project going and the app won't open at all. It opens to the title "Pinnacle Studio" screen and crashes. I've tried restarting my iPad2, but it doesn't work. I'm afraid to reinstall the app for fear of losing 2 wks worth of effort. Any advice would be appreciated!


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 Post subject: Re: App won't open.
PostPosted: Tue May 14, 2013 9:17 am 
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Joined: Mon Feb 18, 2013 11:01 pm
Posts: 1406
Hi gpowell80,

I'm sorry to hear about this difficulty. I believe we may be able to help get your project working, but we will have to ask you to send the project files to us (not the media).

Here are the instructions to do so:

You will need to download iExplorer from macroplant.com (it's free) and install it on your OS X or Windows system. When you start iExplorer with your iPad plugged in to your computer, it will show a list of all files on your iPad.

• Find “Pinnacle Studio” under “Apps” and click the arrow to open it.
• Find “Documents” under “Pinnacle Studio” and click the arrow to open it.
• Under Documents you should see “Projects" - click the arrow to open it.
• Find your project, then right click (or control + click on a mac) and use the Export to Folder command.

Once exported, please send your project to info@luma-touch.com and we will look and see what is causing the crash and hopefully be able to send you a fixed version which you will add back to your iPad using iExplore.

Again, we are sorry for the inconvenience and hope we can get this fixed quickly.

_________________
Terri Morgan
LumaTouch


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