Luma Touch Support Forums

Luma Touch (luma-touch.com) provides support and a great community for Luma Touch apps. Email info@luma-touch.com to get the registration code (or find it in the app store description).
It is currently Mon Aug 21, 2017 5:10 am

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LumaFusion 1.3.6 is now available on the App Store. This update improves editing performance and fixes a few issues.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users

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We strive to provide a safe, fun environment for our forum members to discuss our apps, and other related creative tools and experiences. We will not tolerate disrespectful comments to other members. Please keep comments topical, and criticisms positive.



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 Post subject: help me!!!!
PostPosted: Fri Aug 04, 2017 7:54 am 
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Joined: Fri Aug 04, 2017 7:52 am
Posts: 1
Please help! The volume on all of my video clips plays at full levels, regardless of each clips volume indicator having been set to zero or turned completely off!
thank all. have a nice day.


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 Post subject: Re: help me!!!!
PostPosted: Fri Aug 04, 2017 8:23 am 
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Apprentice
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Joined: Fri Jun 30, 2017 11:16 am
Posts: 51
Hi petertohen,
Fist of all you need to follow the standard procedure when there are problems with any application in iOS:
1) Hold down the power button until the PowerOff slider appears on the screen, then press and hold the Home button for more than 5 seconds to free up RAM.
2) If this does not help, force restart the device: :arrow: How to force restart

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 Post subject: Re: help me!!!!
PostPosted: Fri Aug 04, 2017 9:51 am 
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Site Admin
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 799
Thanks lumaluke

The first thing I would try would be to terminate the app and re-start it. That fixes a majority of issues.
I haven't heard of this problem before so I'm hopeful that this or lumaluke's suggestion will fix the issue.

Let us know

regards

Androu Morgan

LumaTouch


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 Post subject: Re: help me!!!!
PostPosted: Fri Aug 04, 2017 9:52 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 946
Location: England
Thanks lumaluke, that's worth a try

petertohen - which version of the app are you using please?

What track(s) do you have video on?

Can you send us a screenshot please?

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