Luma Touch Support Forums

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.5.1 is now available on the App Store. This update fixes the incorrect app name in localized languages

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users

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PostPosted: Mon Apr 01, 2013 5:32 am 
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Joined: Sun Mar 31, 2013 12:51 pm
Posts: 2
I am a bit lost now. Who is now responsible for supporting Pinnacle for iPad - Luma-touch or Pinnaclesys? This is the most expensive app I've ever bought and it does not work. I cannot save any project. It either crashes or gives me an error message. On the Pinnaclesys site I've seen a number of posts complaining about the same thing, but no solutions.
How can such an expensive app be out there with NO support? Or am I missing something somewhere?


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PostPosted: Mon Apr 01, 2013 9:16 am 
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Site Admin
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Joined: Mon Feb 18, 2013 8:26 pm
Posts: 379
Location: Sandy, Utah
Hi Francois,
Luma-Touch is handling support for Pinnacle Studio for the iPad and we're dedicated to resolving your issues (we are a very small team of the original creators of the iPad app). I would ask that you try the following steps, and let me know exactly what happens so we can determine what is causing the problem:

- First, on the "Projects Page", please tap on the "Settings" button, then the "Credits" button on the Settings popup, and let me know what version of PS for iPad you are using.
- Second, create a simple project with a single short video clip and nothing else, then tap on the Export button
- From the "Export Page", tap on "Video File" and see if it properly writes the movie to your Photos app, and let me know exactly what error occurs if any.
- Second, try exporting to "Youtube" and let me know if you get an error there, and exactly what the error is.

If these both succeed, I will contact you by email separately to describe how to send one of your project files to me that is failing so I can hopefully determine what might be causing the problem (I will probably have you do that for the one that does not play back correctly in any case).

Thanks for your patience.

_________________
Chris P. Demiris
LumaTouch


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