Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Sun May 31, 2020 6:13 am

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To contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 2.2.3 is now available in the App Store


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PostPosted: Thu May 14, 2020 12:08 am 
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Joined: Tue May 05, 2020 1:53 pm
Posts: 8
I contacted the support.
The team found a compatibility issue between LumaFusion and the footage from my camera, maybe they'll evaluate a fix but at the moment they are busy on developing new features.
In the meantime the suggested me to convert my footage with Handbrake. They told me to follow the guide at this link: https://luma-touch.helpscoutdocs.com/ar ... lumafusion


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PostPosted: Thu May 14, 2020 5:07 am 
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Thanks for letting us know

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PostPosted: Thu May 14, 2020 5:46 am 
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Joined: Tue May 05, 2020 1:53 pm
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After converting the footages with Handbrake everything works fine.
Now I have to replace the footages in the whole project, I'm glad I have discovered this on a 3 mins project :lol:


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PostPosted: Thu May 14, 2020 6:18 am 
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Glad it worked, glad it was only a short project!

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