Luma Touch Support Forums

iXpand drive thumbnails?
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Author:  wmskaggs [ Tue May 21, 2019 6:40 pm ]
Post subject:  iXpand drive thumbnails?

I offloaded a lot of my iPhone videos to my iMac hard drive and then later uploaded them onto my ixpand drive so I could access them with LumaTouch on iPad. The LumaTouch app see the files without problems but doesn’t display a thumbnail of the videos. Is this normal?


Author:  Zarkov [ Thu May 23, 2019 1:22 pm ]
Post subject:  Re: iXpand drive thumbnails?

I also use iXpand drives, and I get the thumbnails. Maybe try toggling the view in the import screen - though thumbnails are visible in all three view options. Donno...

Author:  wmskaggs [ Fri May 24, 2019 10:58 pm ]
Post subject:  Re: iXpand drive thumbnails?

I contacted Luma Touch support and was told that thumbnails are not supported on the ixpand drives and that these are generated only after the video files are uploaded to the Luma Fusion library. They stated that the WD wireless hard drives and GNARBOX were the only devices to support thumbnails without uploading the video files.

Are you saying you have been able to get ixpand drive thumbnails in Luma Fusion without uploading the files first?


Author:  Zarkov [ Mon May 27, 2019 8:20 am ]
Post subject:  Re: iXpand drive thumbnails?

No. Had indeed uploaded them. I always do that first, so I never noticed the thumbnails did not appear before downloading. Sorry for the confusion.

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