Luma Touch Support Forums

Hi,

I've bought the WD My Passport for it compatibility with Luma Fusion. I've added some videos, HD and 4k in multiple bitrates. All videos are freezing at the first seconds of playback from the drive, regardless of the resolution or bitrate, but the sound continuous.
I've followed those instructions from the WD site: https://support.wdc.com/knowledgebase/a ... 44&lang=en
I whould say I can rule out that the actual hard drive is broken, sine all videos are playing when connected to a Computer.

Did I missed something? Any suggestions?

BR
Dorian

Hi Dorian, do you have the Wd Wireless Pro version? If so it can connect via 2.4 or 5 ghz wireless. The latter should prevent buffering.
Are you saying that videos edited in Luma and saved to the WD do not play properly in other players?

Hi Dorian

Also, is your iThing connected directly to the WD’s WiFi?

_________________
.. Good things come to those who wait

Yes i have the pro Version, the one with the Hdd.
I deactivated the 2.4 ghz, like suggested by WD and only useing the 5 ghz.
No, sry for not being clear. Videos from other sources (cams, dslrs,exports etc) aren't working with Lumafusion when using the WD drive.
Yes, directly to the 5 Ghz.


I did some testing yesterday: When playing back via the mycloud app the power consuption of the WD device goes up to 1A at 5V and no buffering. But when played back via Lumafusion it goes just up to 0.7A at 5V with this wired stoping after a few secs. Seams that it not utilizing all the resources when accessed by Lumafusion.
When back home I'll try to connect via ssh and hope for top to be there for more detail.

Ok, as far as I can tell its not a resource problem from the WD device. The CPU load is always below 100%, I acually thought that whould be the bottleneck.

Any suggestions? Should I reset the WD device or reinstall Lumafusion?
How does yours WD my Passport wireless perform in general and esspesally high bitrate 4k?

Exact same problem here! Streaming with WD app works flawlessly, direct import with Lumafusion stops after one second. Already tried to reset / reinstall WD device, My Cloud and Lumafusion.

Whoa... may I ask how you got the CPU stats to load like that?

I also resteted the WD my drive, with no succsess. I've read in this forum hat the Wireless Pro works for other users. Maybe this problem only occurs with certain combinations of devices. I'm using the iPad Pro 11 2018 und and the 4TB version.
On the web interface you can enable ssh for the wd drive. I use the terminus app to logon then i execute "top". Seams that both, the WD My cloud app and Luma fusion are using some REST-based like API, hence the httpd.

I am using an iPad 9,7" (current model) and the 2TB version of the WD Wireless Pro. So no obvious similarity..

Update: Now I have found the time to test if the import via Lumafusion from my WD Wireless Pro works on my iPhone 7 (128GB). Results are exactly the same - so I think we can now rule out that this bug is limited to a certain combination of devices.