Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Sat May 25, 2019 8:33 pm

All times are UTC-07:00


For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.7 is now available in the App Store. This update includes great new features like search and sort in the library, soft edges and curved corners in cropping, and our new integration with Storyblocks, a great royalty-free library of video, audio and sound effects. A sample of clips are included free, with a low-cost subscription available in-app for access to the full library


Post new topic  Reply to topic  [ 2 posts ] 
Author Message
 Post subject: Timeline Issues
PostPosted: Mon Nov 19, 2018 10:06 am 
Offline

Joined: Fri Nov 16, 2018 7:29 am
Posts: 1
Hi. First post and newer (last 2-3 months) user. Bought an iPad Pro three months ago and have thoroughly enjoyed LumaTouch for editing football games into clips to analyze so I can better understand them.

A little over a week ago I suddenly am having problems getting clips into my timeline. The icon in lower left you click on to move clip from trimmer to timeline isn’t showing up. For a while it did but didn’t matter. When I would click it, the clip would flash for just an instant in the upper right portion of the timeline, then disappear. When I try to load previous clips, sometimes it just loads a blank screen or other times it just has that working circle thing going round and round but never loading.

I have been in touch with the good folks at LumaTouch on this and tried a couple suggestions which didn’t work. He also mentioned there has been some problems relating to Apple and media on iCloud, but even when I have it just stored on my iPad it doesn’t change anything. I assume they will get back to me more today (probably unavailable on the weekend) but since I have access to this community of experienced users, thought perhaps someone might be able to help me. I have really enjoyed this much more than I did iMovie and want to get it fixed ASAP.

Thanks.


Top
   
 Post subject: Re: Timeline Issues
PostPosted: Mon Nov 19, 2018 10:46 am 
Offline
Grand Master
Grand Master
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2015
Location: A small island off the coast of Europe
Yep, occasionally the LF team need a day off ;) I'm sure they will get back to you

However ....

Is it a fresh install or an overwrite?

It 'shouldn't' matter but if it's an overwrite can you delete the app and try a fresh install

Just thinking 'a little over a week ago' was when 1.7 was released

_________________
.. Good things come to those who wait


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 2 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited