Luma Touch Support Forums

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It is currently Mon Aug 20, 2018 1:45 pm

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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.7 is now available on the App Store, which includes a number of improvements and bug fixes.


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PostPosted: Sat Jul 21, 2018 10:56 am 
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Hi,
Some time LF don’t access photos but all the others items are OK
I have to restart LF then everything is OK :oops:
See this video for example

If you have a idea...


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PostPosted: Thu Jul 26, 2018 6:37 am 
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I also have experienced this issue many times. It certainly was not like that when I first started using the app. The only solution is to close and restart. Often when I want to use a still from the video I export it and it does not appear in photos without first closing the app. I am not sure if this is LumaFusion misbehaving though as IOS photos has also been acting strange. I am using IOS 11.4 and holding off updating to 11.41


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PostPosted: Thu Jul 26, 2018 12:13 pm 
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All ok here with 11.4.1

_________________
.. Good things come to those who wait


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PostPosted: Thu Jul 26, 2018 1:33 pm 
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Quote:
All ok here with 11.4.1
Looks like I will have to take the plunge and upgrade.


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PostPosted: Thu Jul 26, 2018 7:38 pm 
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Same problem with 11.4.1 ;)

And I have also this problem some time when I make a modification on “text” impossible to select it.


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PostPosted: Fri Jul 27, 2018 2:31 am 
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Quote:
Same problem with 11.4.1 ;)

And I have also this problem some time when I make a modification on “text” impossible to select it.
I have yet to try it on 11.4.1 but I updated overnight. I have also experienced the text not responding to a tap to edit it. A work around is to come out of the text edit page and touch info in the briefcase menu. That allows you to edit the text as well.


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PostPosted: Fri Jul 27, 2018 11:36 pm 
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Answer from the support of LumaFusion

Hello Rene

Thank you for the video, it is very helpful to see problems in this way.

This is a bug in our app that we are hoping to get fixed in the next update and the only workaround for it is to close the app and re-open it. I apologize for the inconvenience.

I don't quite understand the issue with modifying text, would you be able to send me a video showing the problem?

regards


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PostPosted: Sun Jul 29, 2018 3:07 am 
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If you select show touches ( will then show a blue circle)

This help others see what you are touching on the screen, if it helps any I have this in Beta and yes the only way to address this is to quite app to restart IOS.

It is hard to repeat this so well done in being able to record the event, I often tried to do this and once i go record the LF will open the photo app.

It is as if LF having a game with me.

Also if you have other bugs use LF ? Cog at top of the screen navigate to email LF, it will send your current LF to the developers and help speed up repairs to bugs and squash the little bleeders :)

Regards Rob


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PostPosted: Sun Jul 29, 2018 3:39 am 
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Quote:
Answer from the support of LumaFusion

Hello Rene

Thank you for the video, it is very helpful to see problems in this way.

This is a bug in our app that we are hoping to get fixed in the next update and the only workaround for it is to close the app and re-open it. I apologize for the inconvenience.

I don't quite understand the issue with modifying text, would you be able to send me a video showing the problem?

regards
Good to hear its now an identified bug. Looking forward to the fix. Thanks. 👍


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PostPosted: Wed Aug 08, 2018 12:13 pm 
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First: Thanks for the new update 1.6.7, LumaFusion-team!

But the problem Rpgvoyage described above is still there like in his video... :|
I also have to close the app and then can access the photos.

@Rpgvoyage: if you have get the new update, is the bug still there, too?

Greets, Hans


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