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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.6.7 is now available on the App Store, which includes a number of improvements and bug fixes.


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PostPosted: Thu Feb 01, 2018 8:15 pm 
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Apprentice
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Freezing video during playback 1.5.2

In old project with no playback issues new version has video freeze....:(

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PostPosted: Thu Feb 01, 2018 8:21 pm 
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Apprentice
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Unfortunately seems to be random. Sadly I did not have this issue before. Audio keeps playing fine picture is frozen

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IPad Pro 12.9 inch 2017/18 - 256gb 11.3.1
Media Panasonic v770 HD 1080p 59.9fps MP4 2 ch audio
Projects 50 min long 60 fps 1080p 16:9


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PostPosted: Thu Feb 01, 2018 8:23 pm 
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Apprentice
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Just replicated bug. Happens in areas of video cut into closeups after playback usually not full screen :(

I need to beta test more to help but need to backup projects, and will be more motivated if I see 1.5.3...

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IPad Pro 12.9 inch 2017/18 - 256gb 11.3.1
Media Panasonic v770 HD 1080p 59.9fps MP4 2 ch audio
Projects 50 min long 60 fps 1080p 16:9


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PostPosted: Thu Feb 01, 2018 8:41 pm 
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Apprentice
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Yeah always in areas with multiple cuts video

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IPad Pro 12.9 inch 2017/18 - 256gb 11.3.1
Media Panasonic v770 HD 1080p 59.9fps MP4 2 ch audio
Projects 50 min long 60 fps 1080p 16:9


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PostPosted: Wed Feb 07, 2018 4:05 pm 
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Adept
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Joined: Fri Mar 14, 2014 8:39 am
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Does the video permanently freeze? Does it recover after a few frames? After a few seconds? After a reboot of the app? What device are you running Luma Fusion on? What version of iOS are you running?

The more detail you can provide the developers about what’s happening, the more likely they’re going to be able to figure out what’s going on and hopefully make a fix.

- Dex


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PostPosted: Thu Feb 08, 2018 3:48 pm 
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Site Admin
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Thanks sfdex,

that's quite correct. We really need detail about the project, the media, the construction on the timeline, all that good stuff, so that we can try to reproduce these issues at our end. Otherwise there is a lot of back and forth on the forum posts. More detail is better.

So, Gusto, let me know what is going on.

regards

Androu Morgan

LumaTouch


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PostPosted: Fri Feb 09, 2018 7:25 am 
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Apprentice
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Hey check signature.
Also these are projects that freeze in areas of clipping for closeups, slow downs or other special effect changes.

I would suggest similar to set list maker to have in app report bug/troubleshooting XML sent via email. Ideally with snapshot/time point where issue occurs to be sent also

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IPad Pro 12.9 inch 2017/18 - 256gb 11.3.1
Media Panasonic v770 HD 1080p 59.9fps MP4 2 ch audio
Projects 50 min long 60 fps 1080p 16:9


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PostPosted: Fri Feb 09, 2018 12:06 pm 
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Grand Master
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Hi Gusto

Please contact support directly with as much detail as possible

On support page, or directly at support@luma-touch.com.

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.. Good things come to those who wait


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