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 Post subject: mp4 only black frames
PostPosted: Thu Dec 28, 2017 7:27 am 
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I have imported in a new project a mp4 file but it is totally black, of course I can perfectly play that video in another app or directly in icloud drive

trying to get my 20€ back on app store


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PostPosted: Thu Dec 28, 2017 11:15 am 
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Hi erickb

Can you tell us more about your mp4 file - someone may be able to help

It's not converted from an mkv file is it?

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PostPosted: Thu Dec 28, 2017 11:46 am 
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yes it is converted from mkv because they are (as pro software) not able to open it, and perfectly readable by any app on my ipad including native video app

thanks for your help but I got my money back from app store ... problem solved ... rated 1* on app store


Last edited by erickb on Thu Dec 28, 2017 11:53 am, edited 1 time in total.

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PostPosted: Thu Dec 28, 2017 11:53 am 
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Hi erickb

Can you tell us a bit more about the original file - bitrate, frame size and what you used to convert it

Maybe we can help you get it to something you can import

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PostPosted: Thu Dec 28, 2017 11:55 am 
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thanks a lot Dave but I got my money back and uninstalled the app , it s just not working properly


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PostPosted: Thu Dec 28, 2017 11:59 am 
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Ok, sorry we couldn't help this time

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PostPosted: Thu Dec 28, 2017 12:02 pm 
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thanks anyway and ntmu


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