Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Sun Dec 16, 2018 6:16 am

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For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 1.7 is now available in the App Store. This update includes great new features like search and sort in the library, soft edges and curved corners in cropping, and our new integration with Storyblocks, a great royalty-free library of video, audio and sound effects. A sample of clips are included free, with a low-cost subscription available in-app for access to the full library


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PostPosted: Sat Dec 16, 2017 2:21 am 
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Joined: Sun Dec 03, 2017 6:16 am
Posts: 4
I don't know if this is a known bug, I have trouble exporting some project: after the resulting movie was encoded, it turns out the movile file that was being generated was only 44 bytes long. I tried exporting to YouTube, to the Videos app, to the Files, and everytime the generated movie was only 44 bytes.

After changing various settings, I found out a way to have LumaFusion export the movie: it turned out that, when I selected a quality that generated a file that would be more that 2GB, the rendering would silently fail, and the movie would be only 44 bytes. I changed the quality setting to a lower value, the file was smaller, and the rendering proceeded just fine.

I am not 100% sure if the bug is being triggered by a high quality, or a very big output file, though I have been able to output high-quality movies for some projects that were not as long, and without any issues, which make me believe that the bug is probably related to something not being able to render file bigger that some size (2GB or 4GB, not sure).

Let me know if there is anything I can do to help you pinpoint the issue!


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PostPosted: Sat Dec 16, 2017 3:06 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1672
Location: A small island off the coast of Europe
Hi cwis

Let support know about this

support@luma-touch.com

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PostPosted: Sat Dec 16, 2017 1:14 pm 
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Apprentice
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Joined: Sun Jul 02, 2017 1:14 pm
Posts: 87
Just the other day I imported a 17gig file and exported it that ended up being 5.5 gigs so definitely not a file size issue.
Hopefully it gets sorted for you.

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