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It is currently Tue Dec 12, 2017 6:15 pm

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Wed Nov 15, 2017 10:19 am 
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I have a weird one. For no obvious reason LF will insist on returning to a set point in the time line. To an exact timecode.
I try and move to the start of the timeline to play a project through and immediately the 'edit head' goes straight for the timecode point.
This bug seems associated with a refusal to play very much from the fixed point on without stopping. Closing and 'rebooting' the app seems to clear the issue.


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PostPosted: Sat Nov 18, 2017 5:00 pm 
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Joined: Wed Sep 27, 2017 10:33 am
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Having the same issue!!! Someone please help!


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PostPosted: Sun Nov 19, 2017 1:15 am 
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Hi JaySnapps and PRovision

Can you email support@luma-touch.com with as much detail as possible please. App version, iOS version, device type and size etc

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Soon as I was in my bed, the music played inside my head


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PostPosted: Mon Nov 20, 2017 5:53 am 
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I have the same issue. Rebooting fixes this


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PostPosted: Mon Nov 20, 2017 8:53 am 
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Thanks domehouse

I have let support know

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PostPosted: Tue Nov 28, 2017 2:04 am 
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It's just done it AGAIN to me. It's very hard selling Lumafusion to a room full of students when this sort of obvious bug comes up... why can't we use Kinemaster they cry


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PostPosted: Tue Nov 28, 2017 11:27 am 
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Hi PRovision

Sorry to hear you are having problems

Have you done what I suggested ie email support?

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Soon as I was in my bed, the music played inside my head


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PostPosted: Wed Nov 29, 2017 6:33 am 
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I did, and they said it was a known unknown... they knew about it but didn't know what to do about it.


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PostPosted: Wed Nov 29, 2017 8:41 am 
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Hi PRovision

As I'm not one of the developers, it's already w a y beyond my knowledge :oops:

I'm sure they asked you this but can you make the app reproduce this behaviour

Is it just when you're using clips from an particular source? Any particular bitrate maybe?

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PostPosted: Wed Nov 29, 2017 11:37 pm 
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Quote:
It's just done it AGAIN to me. It's very hard selling Lumafusion to a room full of students when this sort of obvious bug comes up... why can't we use Kinemaster they cry
That error is not new, already posted it months ago without any reaction. It occurs when replaying a clip several times after editing (in my case after trimming it several times to sync it with the audio line (on the main project timeline level)).

viewtopic.php?f=25&t=5746

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