Luma Touch Support Forums

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It is currently Sat Nov 18, 2017 5:17 am

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Wed Nov 08, 2017 8:47 am 
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Joined: Wed Nov 08, 2017 8:37 am
Posts: 1
Hi Lumafusion

I am occurring a problem, when I am trying to import a saved project from google drive or OneDrive.

The file (1,36 gb) starts to download just fine, but stops “freezes” when it has downloaded about 63 mb. After a while it retries from 0 mb but stops at the same point again.

I have tried this on to different devices but no luck.

Best regards Dennis Hoej


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File comment: Picture of when the download freezes
D70593D2-EA22-425E-8541-5AC09FE22549.png
D70593D2-EA22-425E-8541-5AC09FE22549.png [ 3.93 MiB | Viewed 32 times ]
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PostPosted: Wed Nov 08, 2017 10:13 am 
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Joined: Mon Feb 18, 2013 11:01 pm
Posts: 2875
Hi Dennisah67,

Can you email me at support@luma-touch.com so I can give you instructions on how to upload the file to our Box account? I would like to take a look at it and see if we can figure out what is going wrong.

_________________
Terri Morgan
LumaTouch


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