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PostPosted: Wed Nov 08, 2017 8:47 am 
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Joined: Wed Nov 08, 2017 8:37 am
Posts: 1
Hi Lumafusion

I am occurring a problem, when I am trying to import a saved project from google drive or OneDrive.

The file (1,36 gb) starts to download just fine, but stops “freezes” when it has downloaded about 63 mb. After a while it retries from 0 mb but stops at the same point again.

I have tried this on to different devices but no luck.

Best regards Dennis Hoej


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File comment: Picture of when the download freezes
D70593D2-EA22-425E-8541-5AC09FE22549.png
D70593D2-EA22-425E-8541-5AC09FE22549.png [ 3.93 MiB | Viewed 310 times ]
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PostPosted: Wed Nov 08, 2017 10:13 am 
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Site Admin
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Joined: Mon Feb 18, 2013 11:01 pm
Posts: 1415
Hi Dennisah67,

Can you email me at support@luma-touch.com so I can give you instructions on how to upload the file to our Box account? I would like to take a look at it and see if we can figure out what is going wrong.

_________________
Terri Morgan
LumaTouch


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PostPosted: Wed May 02, 2018 10:44 am 
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Joined: Wed May 02, 2018 10:41 am
Posts: 1
I’m having exactly the same problem. Importing archive from google drive stops on ~63 mb. What could be the solution?


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