Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas. The registration code can be found in the App Store release notes or contact support@luma-touch.com
It is currently Tue Oct 17, 2017 8:19 am

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LumaFusion 1.3.6 is now available on the App Store. This update improves editing performance and fixes a few issues.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


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PostPosted: Sat Oct 07, 2017 3:09 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
Hello my app crashes and wont work untill i delite and do a fresh reinstall of the app...
Please i have reworked my project 10 times getting frustreted....


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PostPosted: Sat Oct 07, 2017 8:37 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1048
Location: England
Hi Qzan

Sorry you’re having the problem you described - obviously you shouldn’t!

Can you tell us a bit more please

What version of the app?
What version of IOS ?
Something about the clips - what are they taken on?
How much free space have you got, what device?
Is your device jail broken?


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PostPosted: Sat Oct 07, 2017 9:44 am 
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Site Admin
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 991
Hello Qzan

Yes, everything that knobbydave is asking for would be good to know.

The best thing to do is

1) power cycle the iPad
2) record a few test shots of video using the iPads camera.
3) install the app if you haven't already done that
4) create a test project and use the video you just shot on the iPad.

Does the app crash using just this video media?

let us know please

regards

Androu Morgan

LumaTouch


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PostPosted: Sun Oct 08, 2017 2:53 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
What version of the app?
Latest.

What version of IOS ?

Latest.

Something about the clips - what are they taken on?

So far it is just one clip from my iPad that is 8 sec long.

How much free space have you got, what device?

160 gb fred of 256, iPad Pro 10,5

Is your device jail broken?

Nope


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PostPosted: Sun Oct 08, 2017 3:04 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
Here is a clip of my project just disapearing then luma just is in a forever freeze....
Link in your private post


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