Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Tue Dec 12, 2017 5:04 am

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Sat Oct 07, 2017 3:09 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
Hello my app crashes and wont work untill i delite and do a fresh reinstall of the app...
Please i have reworked my project 10 times getting frustreted....


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PostPosted: Sat Oct 07, 2017 8:37 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1156
Location: England
Hi Qzan

Sorry you’re having the problem you described - obviously you shouldn’t!

Can you tell us a bit more please

What version of the app?
What version of IOS ?
Something about the clips - what are they taken on?
How much free space have you got, what device?
Is your device jail broken?

_________________
Soon as I was in my bed, the music played inside my head


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PostPosted: Sat Oct 07, 2017 9:44 am 
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Site Admin
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1027
Hello Qzan

Yes, everything that knobbydave is asking for would be good to know.

The best thing to do is

1) power cycle the iPad
2) record a few test shots of video using the iPads camera.
3) install the app if you haven't already done that
4) create a test project and use the video you just shot on the iPad.

Does the app crash using just this video media?

let us know please

regards

Androu Morgan

LumaTouch


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PostPosted: Sun Oct 08, 2017 2:53 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
What version of the app?
Latest.

What version of IOS ?

Latest.

Something about the clips - what are they taken on?

So far it is just one clip from my iPad that is 8 sec long.

How much free space have you got, what device?

160 gb fred of 256, iPad Pro 10,5

Is your device jail broken?

Nope


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PostPosted: Sun Oct 08, 2017 3:04 am 
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Joined: Sun Oct 01, 2017 5:20 am
Posts: 3
Here is a clip of my project just disapearing then luma just is in a forever freeze....
Link in your private post


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