Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Tue Dec 12, 2017 5:16 am

All times are UTC-07:00


For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


Post new topic  Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Big sync issue
PostPosted: Thu Oct 05, 2017 7:33 pm 
Offline
Novice
Novice

Joined: Wed Jul 26, 2017 8:10 am
Posts: 10
Hi there,
I really need your help. I have done 2 montages with different frame rates and cameras, when exporting, everything works but 3 videos have their audio unsynchronised. I have tried everything I could but it still doesn’t work.

On the other montage, I can even not export it. It says:
« There was an error reading media in your project. ... »

I am a bit disappointed being not able to finish my projects I have spent too many hours on and that I wanted to release days ago. Could you help me fixing it ?

Thank you by advance.


Top
   
 Post subject: Re: Big sync issue
PostPosted: Thu Oct 05, 2017 8:49 pm 
Offline
Site Admin
Site Admin

Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1027
Hello Holau

I have emailed you separately

regards

Androu Morgan

LumaTouch


Top
   
 Post subject: Re: Big sync issue
PostPosted: Mon Oct 23, 2017 3:33 pm 
Offline

Joined: Mon Oct 23, 2017 3:30 pm
Posts: 1
I'm having the same issue. Just finished a big project and several clips have audio totally out of sync. Everything plays fine from the app but the problem happens when exporting. Very frustrating.


Top
   
 Post subject: Re: Big sync issue
PostPosted: Mon Oct 23, 2017 11:57 pm 
Offline

Joined: Fri Oct 20, 2017 6:31 am
Posts: 2
same problem.

I have used iPad air2, ios11.03


Top
   
 Post subject: Re: Big sync issue
PostPosted: Tue Oct 24, 2017 7:59 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Mon Feb 18, 2013 8:26 pm
Posts: 375
Location: Sandy, Utah
For anyone with a sync issue, please contact us at support@luma-touch.com and we'll send you instructions on how to send us your project so we can take a look. Thanks.

_________________
Chris P. Demiris
LumaTouch


Top
   
 Post subject: Re: Big sync issue
PostPosted: Thu Oct 26, 2017 3:39 am 
Offline
Novice
Novice

Joined: Wed Jul 26, 2017 8:10 am
Posts: 10
If it can help...

1# Clone the clip you have sync issue with
2# Put it on audio track (at the same place as the video)
3# Mute the audio from the video track


It worked for me. Good luck


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 6 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited