Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Sat Dec 16, 2017 7:33 pm

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Mon Oct 02, 2017 1:42 pm 
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Joined: Mon Oct 02, 2017 1:34 pm
Posts: 5
When I have a video clip on all three video tracks after about a second or two it stop playing back


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PostPosted: Mon Oct 02, 2017 8:31 pm 
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Joined: Mon Feb 25, 2013 6:17 pm
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Hello ExZxImages

what sort of media are you using?

regards

Androu Morgan

LumaTouch


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PostPosted: Tue Oct 03, 2017 6:52 am 
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Joined: Mon Oct 02, 2017 1:34 pm
Posts: 5
Canon C100 mp4


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PostPosted: Wed Oct 04, 2017 11:47 am 
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Joined: Mon Feb 25, 2013 6:17 pm
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Hello ExZxImages

Thanks for this information, but it doesn’t tell me anything about the media, just the camera and the file type.

What else can you tell me about this issue? Which iPad/iPhone are you using?
What type of media are you editing with (i.e 4K, which type of 4K DCI or UHD?, what frame rate, etc)?

Regards

Androu Morgan

LumaTouch


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PostPosted: Wed Oct 04, 2017 4:41 pm 
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Joined: Mon Oct 02, 2017 1:34 pm
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1920by1080 frame rate 24


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PostPosted: Wed Oct 04, 2017 4:42 pm 
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Joined: Mon Oct 02, 2017 1:34 pm
Posts: 5
also I'm using ipad pro 1st generation


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PostPosted: Thu Oct 05, 2017 8:48 am 
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1027
Hello ExZxImages

the simplest thing to try in this situation would be to close all apps, then power cycle you iPad. Then take a look at the playback.

Let me know please

regards

Androu Morgan

LumaTouch


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