Luma Touch Support Forums

Luma Touch (luma-touch.com) provides support and a great community for Luma Touch apps. Email info@luma-touch.com to get the registration code (or find it in the app store description).
It is currently Fri Aug 18, 2017 8:40 pm

All times are UTC-07:00


LumaFusion 1.3.6 is now available on the App Store. This update improves editing performance and fixes a few issues.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


Post new topic  Reply to topic  [ 14 posts ]  Go to page 1 2 Next
Author Message
PostPosted: Sun Jul 30, 2017 10:21 am 
Offline

Joined: Tue Jan 03, 2017 10:48 am
Posts: 8
Hello,

I'm trying to edit a video and when I select a new clip to crop, it plays, then freezes, goes blank, and goes back to the last clip on the timeline. It happens constantly and very frustrating. I'm editing on a clean install of iOS 10. I had restored the ipad thinking it was an iPad issue but the same problem is happening.

Can anyone help?

Thanks!


Top
   
PostPosted: Sun Jul 30, 2017 10:37 am 
Offline
Site Admin
Site Admin

Joined: Mon Feb 25, 2013 6:17 pm
Posts: 796
Hello markh

can you tell me about the clips that you are using, what format and frame rate etc.

Does this issue only happen with certain clips or all clips. For example does it happen with iPad video clips (assuming that it is not these type of clips already)?

Also, just to be sure, what version of our software?

regards

Androu Morgan

LumaTouch


Top
   
PostPosted: Sun Jul 30, 2017 3:56 pm 
Offline

Joined: Tue Jan 03, 2017 10:48 am
Posts: 8
Quote:
Hello markh

can you tell me about the clips that you are using, what format and frame rate etc.

Does this issue only happen with certain clips or all clips. For example does it happen with iPad video clips (assuming that it is not these type of clips already)?

Also, just to be sure, what version of our software?

regards

Androu Morgan

LumaTouch

The clips were shot with an iphone 6S and from a GoPro Hero 5. This issue happens with all the clips. The app itself is extremely glitchy and nearly unusable. I already have the latest updated version of the app. Have deleted and reinstalled. Pretty much all the troubleshooting steps but nothing works.

I transferred the clips using an SD card to lightening adapter to get the footage onto the ipad


Top
   
PostPosted: Mon Jul 31, 2017 3:45 am 
Offline
Apprentice
Apprentice

Joined: Mon Jun 26, 2017 3:05 am
Posts: 59
Location: Scotland
I haven't seen any issues on my 10.5.
Can you share a sample clip for us to test with?


Top
   
PostPosted: Mon Jul 31, 2017 7:37 am 
Offline

Joined: Thu Feb 02, 2017 11:56 am
Posts: 4
Yeah its been doing the same thing to me too! I shot all my videos on an iphone 7plus 4K


Top
   
PostPosted: Mon Jul 31, 2017 8:04 am 
Offline
Apprentice
Apprentice

Joined: Mon Jun 26, 2017 3:05 am
Posts: 59
Location: Scotland
I have a 6S and Pro 12.9 (2017) in the house so I can try and replicate this if you provide some more details.
Are you both shooting 4k footage and then transferring this to the iPad and then trying any form of edit or just cropping?


Top
   
PostPosted: Mon Jul 31, 2017 9:37 am 
Offline

Joined: Thu Feb 02, 2017 11:56 am
Posts: 4
I'm using the 4K footage In a 1080 project, some videos I've zoomed in others not. I do have a lot of effects going, but nothing that I would consider too crazy. I've closed out pretty much all other major apps too to make sure it can run at optimization.


Top
   
PostPosted: Mon Jul 31, 2017 9:46 am 
Offline
Site Admin
Site Admin

Joined: Mon Feb 25, 2013 6:17 pm
Posts: 796
Hello markh

I've emailed you separately

regards

Androu Morgan

LumaTouch


Top
   
PostPosted: Mon Jul 31, 2017 9:47 am 
Offline
Apprentice
Apprentice

Joined: Mon Jun 26, 2017 3:05 am
Posts: 59
Location: Scotland
Does it crash at a consistent point or is it random? I'll do some testing with 4K material tonight since I normally edit 1080p footage.


Top
   
PostPosted: Mon Jul 31, 2017 11:13 am 
Offline
Apprentice
Apprentice

Joined: Sat Dec 17, 2016 12:38 pm
Posts: 78
Reviewing on my 10.5 tonight!


Last edited by ecoyne on Mon Jul 31, 2017 1:10 pm, edited 1 time in total.

Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 14 posts ]  Go to page 1 2 Next

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited