Luma Touch Support Forums

Luma Touch (luma-touch.com) provides support and a great community for Luma Touch apps. Email info@luma-touch.com to get the registration code (or find it in the app store description).
It is currently Sat Aug 19, 2017 2:18 am

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LumaFusion 1.3.6 is now available on the App Store. This update improves editing performance and fixes a few issues.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


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PostPosted: Wed Jun 07, 2017 1:30 am 
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Joined: Wed Jun 07, 2017 1:18 am
Posts: 3
Hello!

I'm editing my first film on Luma Fusion (on the road with my iphone 7) and have been really impressed by the many great functions!

It was all running smoothly at first until I first started getting push-ups that I am unable to insert any transitions; they advised me to contact support if it keeps happening, which it does.

It worked in-between (more-or-less, by allowing me to use only one transition!) and I was really happy to be able to somehow continue working on my project, but now in the meantime, I can't do anything at all! The complete project has completely frozen and I can't work on it at all, except for exceptionally the undo button.

What has gone wrong? I'd like to finish my film and savour the enjoyment of discovering and experimenting with the editing tools stress-free!

Please help!

PS: The pop-up message from you reads (translated from German): "We're having some problems. SOorry but LumaFusion could not give you a preview for this timeline. UNtil the timeline is available again, you can undo your last actions. Please contact us if this problem reoccurs"


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PostPosted: Wed Jun 07, 2017 8:46 am 
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Joined: Mon Feb 18, 2013 11:01 pm
Posts: 2801
Hi Tyberlin,

Sorry you are having this problem. We have been chasing this down but have not been able to get a project that routinely displays it. We do know that if the timeline isn't building correctly, pressing Undo to unbuild the last actions will get you back to before the problem started. Also trimming clips around the last things you did will often fix the problem - but it sounds like you are beyond that point.

Does the export button work? Is there any way you can upload a Project Archive to us. If you are on the iPhone you should make sure that you connect to wi-fi somewhere to do it.

I will send you a log-on for our box account and instructions.

Look for a mail from info@luma-touch.com

_________________
Terri Morgan
LumaTouch


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