Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Sat Dec 16, 2017 5:08 pm

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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 Post subject: iTunes import bug
PostPosted: Thu Jun 01, 2017 6:04 pm 
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Joined: Sun Apr 16, 2017 6:21 pm
Posts: 4
Videos that I am attempting to import from iTunes are not showing up in the list imported clips in the LumaFusion app. When I check on the app's size on my iPad, it is showing that the app is much larger, like the video is there, but it does not appear. iTunes says that it successfully exported the clip. I have attempted multiple imports, restarted LumaFusion, and I have even deleted and reinstalled LumaFusion. This has been happening since yesterday's update. Thanks for your help!


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 Post subject: Re: iTunes import bug
PostPosted: Fri Jun 02, 2017 12:53 pm 
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Site Admin
Site Admin

Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1027
Hello RamboZelda

It looks like at some point the functionality got broken. We will fix for the next update, I’m very sorry for the inconvenience.

I might recommend that you try the app iMazing or iExplorer (both have a free trial period), which will allow you to directly copy the files into the UserMedia folder (or any subfolder of UserMedia). In that case the media should show up automatically the next time the app comes to the foreground.

Regards

Androu Morgan

LumaTouch


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