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It is currently Fri Oct 20, 2017 1:41 am

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LumaFusion 1.3.6 is now available on the App Store. This update improves editing performance and fixes a few issues.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


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 Post subject: Writing 360 video
PostPosted: Fri May 05, 2017 5:21 pm 
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Joined: Fri May 05, 2017 5:04 pm
Posts: 5
I am able to write videos, but not 360 videos. I'm using a 12.9" iPad Pro and have plenty of available storage.


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 Post subject: Re: Writing 360 video
PostPosted: Mon May 08, 2017 9:37 am 
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Joined: Mon Feb 18, 2013 11:01 pm
Posts: 2833
Hi JMange,

Can you tell me what happens when you try?

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Terri Morgan
LumaTouch


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 Post subject: Re: Writing 360 video
PostPosted: Tue May 09, 2017 3:47 am 
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Joined: Fri May 05, 2017 5:04 pm
Posts: 5
I get this message: "Error uploading video. The operation could not be completed."

Video settings I'm using are: Resolution 1280p (2276 x 1282), Frame Rate 30 fps, Video Quality Standard (24Mbps), Includes Video & Audio, Audio Quality 22.1 KHz, File Format MPEG4 (.mp4), 360 VR 360 Mono, Estimated Size 165.2 MB.

It's only 26 seconds long.

FYI, I'm using an LG 360 camera.

Thank you


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 Post subject: Re: Writing 360 video
PostPosted: Tue May 09, 2017 9:56 am 
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Hi JMange,

Can you upload a project archive for us so we can see what the problem is? I will send you our box log-on.

_________________
Terri Morgan
LumaTouch


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 Post subject: Re: Writing 360 video
PostPosted: Tue May 09, 2017 6:04 pm 
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Joined: Fri May 05, 2017 5:04 pm
Posts: 5
I'm happy to do that. My iPad is not with me right now, though. It will probably be next week before I can do that. You'll need to tell me how to upload the archive.


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 Post subject: Re: Writing 360 video
PostPosted: Tue May 09, 2017 6:15 pm 
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Joined: Fri May 05, 2017 5:04 pm
Posts: 5
I spotted the Top 5 New Features of Version 1.3. I think I can get the archive uploaded for you. You'll send the logon information to my email?
Thank you


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 Post subject: Re: Writing 360 video
PostPosted: Fri May 12, 2017 1:07 pm 
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Joined: Fri May 12, 2017 1:03 pm
Posts: 1
I have the same problem when trying to save 360 to photos. I have tried it on a iPhone 6, iPhone 7+ and an iPad Air 2


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 Post subject: Re: Writing 360 video
PostPosted: Mon May 15, 2017 10:03 am 
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1006
Hello everyone

There is a bug here, I have JMange's project and can reproduce the issue. I've written it up as a bug and we will get a fix out as soon as we can


regards

Androu Morgan

LumaTouch


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 Post subject: Re: Writing 360 video
PostPosted: Tue Aug 08, 2017 7:56 am 
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Joined: Fri May 05, 2017 5:04 pm
Posts: 5
I know it's been a couple of months since you resolved this issue, but I just wanted to say thank you!


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 Post subject: Re: Writing 360 video
PostPosted: Tue Aug 08, 2017 8:02 am 
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Joined: Mon Feb 25, 2013 6:17 pm
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Hello JMange

you are very welcome, always happy to help.

Regards

Androu Morgan

LumaTouch


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