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WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion
http://forums.luma-touch.com/viewtopic.php?f=20&t=7899
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Author:  rk_creativ [ Tue Jul 30, 2019 1:31 pm ]
Post subject:  WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Hi, i have problem with Western Digital 2 TB My Passport Wireless Wi-Fi Portable External Hard Drive in app lumafusion on iOS. When i connect to WD wifi and open lumafusion i get window pop up about wd support in lumafusion and functions. Everything seems fine but when i click on WD icon and click on my external drive nothing happens only 1-2 seconds loading and nothing. Is someone with similiar problem? (I tried no password, restore to factory settings for external drive but same problem).

Any ideas?

INFO:

My external drive: https://www.amazon.co.uk/Western-Digita ... B00N4QGL32
Devices that i tried: Iphone XS, Ipad pro 12.9 and ipad mini 2019 with same problem.
Video: https://youtu.be/yTUU9rEVBfA

Author:  Dave Barton [ Tue Jul 30, 2019 2:12 pm ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

What version of iOS and LF?

Author:  rk_creativ [ Wed Jul 31, 2019 12:27 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Quote:
What version of iOS and LF?
Iphone XS iOS 12.3.1
Ipad pro 12.9 iOS 12.3
Ipad mini 2019 iPAD OS 13 BETA

Lumafusion on all devices up to date v 2.0.2

Author:  Dave Barton [ Wed Jul 31, 2019 12:57 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

How are you attempting to connect to it?

Is your WD accessed via an internet connection or is your iThing connected directly via WiFi?

I have the 4TB version and connect directly to the WD’s WiFi using v2.0.2

Author:  rk_creativ [ Wed Jul 31, 2019 1:02 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Quote:
How are you attempting to connect to it?

Is your WD accessed via an internet connection or is your iThing connected directly via WiFi?

I have the 4TB version and connect directly to the WD’s WiFi using v2.0.2
Both:
1.direct connection iOS device to WD drive wifi. (not working)
2.iOS connected to home wifi network and WD drive connected to home wifi network. (not working)

I have 2TB version

Author:  Dave Barton [ Wed Jul 31, 2019 1:12 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Mmmm it should work both ways, just slower via the net option

Are you attempting to connect as a guest or admin

From your description you are doing everything correctly

Can you delete and re install LF? (You will lose all existing projects etc if you do this though)

Author:  rk_creativ [ Wed Jul 31, 2019 6:47 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Quote:
Mmmm it should work both ways, just slower via the net option

Are you attempting to connect as a guest or admin

From your description you are doing everything correctly

Can you delete and re install LF? (You will lose all existing projects etc if you do this though)
As a admin.

Reinstalled LF, restored ipad mini to factory settings and installed fresh LumaFusion and still nothing. Im trying it on different devices with differenc OS and nothing. Idk if my drive is supported i think its not my fault.

I restored to factory settings my WD and still nothing i dont know what is problem. Is there any way to directly communicate with somebody from LumaFusion devs/support?

Author:  Dave Barton [ Wed Jul 31, 2019 9:15 am ]
Post subject:  Re: WD 2 TB My Passport Wireless Wi-Fi Portable cannot acces in lumafusion

Yes there is (it tells you at the top of the page :lol: )

Contact them at support@luma-touch.com and maybe include a link to this thread

Let us know how you get on

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