Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found by emailing support@luma-touch.com.
It is currently Sat Dec 07, 2019 4:50 pm

All times are UTC-07:00


For answers to frequently asked questions and to contact us directly, please use our support page at https://luma-touch.com/support.

LumaFusion 2.1.1 is now available in the App Store


Post new topic  Reply to topic  [ 8 posts ] 
Author Message
PostPosted: Tue Jul 30, 2019 1:31 pm 
Offline

Joined: Tue Jul 30, 2019 1:23 pm
Posts: 4
Hi, i have problem with Western Digital 2 TB My Passport Wireless Wi-Fi Portable External Hard Drive in app lumafusion on iOS. When i connect to WD wifi and open lumafusion i get window pop up about wd support in lumafusion and functions. Everything seems fine but when i click on WD icon and click on my external drive nothing happens only 1-2 seconds loading and nothing. Is someone with similiar problem? (I tried no password, restore to factory settings for external drive but same problem).

Any ideas?

INFO:

My external drive: https://www.amazon.co.uk/Western-Digita ... B00N4QGL32
Devices that i tried: Iphone XS, Ipad pro 12.9 and ipad mini 2019 with same problem.
Video: https://youtu.be/yTUU9rEVBfA


Top
   
PostPosted: Tue Jul 30, 2019 2:12 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2430
Location: A small island off the coast of Europe
What version of iOS and LF?

_________________
.. Good things come to those who wait


Top
   
PostPosted: Wed Jul 31, 2019 12:27 am 
Offline

Joined: Tue Jul 30, 2019 1:23 pm
Posts: 4
Quote:
What version of iOS and LF?
Iphone XS iOS 12.3.1
Ipad pro 12.9 iOS 12.3
Ipad mini 2019 iPAD OS 13 BETA

Lumafusion on all devices up to date v 2.0.2


Last edited by rk_creativ on Wed Jul 31, 2019 1:06 am, edited 1 time in total.

Top
   
PostPosted: Wed Jul 31, 2019 12:57 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2430
Location: A small island off the coast of Europe
How are you attempting to connect to it?

Is your WD accessed via an internet connection or is your iThing connected directly via WiFi?

I have the 4TB version and connect directly to the WD’s WiFi using v2.0.2

_________________
.. Good things come to those who wait


Top
   
PostPosted: Wed Jul 31, 2019 1:02 am 
Offline

Joined: Tue Jul 30, 2019 1:23 pm
Posts: 4
Quote:
How are you attempting to connect to it?

Is your WD accessed via an internet connection or is your iThing connected directly via WiFi?

I have the 4TB version and connect directly to the WD’s WiFi using v2.0.2
Both:
1.direct connection iOS device to WD drive wifi. (not working)
2.iOS connected to home wifi network and WD drive connected to home wifi network. (not working)

I have 2TB version


Top
   
PostPosted: Wed Jul 31, 2019 1:12 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2430
Location: A small island off the coast of Europe
Mmmm it should work both ways, just slower via the net option

Are you attempting to connect as a guest or admin

From your description you are doing everything correctly

Can you delete and re install LF? (You will lose all existing projects etc if you do this though)

_________________
.. Good things come to those who wait


Top
   
PostPosted: Wed Jul 31, 2019 6:47 am 
Offline

Joined: Tue Jul 30, 2019 1:23 pm
Posts: 4
Quote:
Mmmm it should work both ways, just slower via the net option

Are you attempting to connect as a guest or admin

From your description you are doing everything correctly

Can you delete and re install LF? (You will lose all existing projects etc if you do this though)
As a admin.

Reinstalled LF, restored ipad mini to factory settings and installed fresh LumaFusion and still nothing. Im trying it on different devices with differenc OS and nothing. Idk if my drive is supported i think its not my fault.

I restored to factory settings my WD and still nothing i dont know what is problem. Is there any way to directly communicate with somebody from LumaFusion devs/support?


Top
   
PostPosted: Wed Jul 31, 2019 9:15 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 2430
Location: A small island off the coast of Europe
Yes there is (it tells you at the top of the page :lol: )

Contact them at support@luma-touch.com and maybe include a link to this thread

Let us know how you get on

_________________
.. Good things come to those who wait


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 8 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited