Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Sat Nov 18, 2017 2:14 pm

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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 Post subject: Не працює
PostPosted: Wed Nov 08, 2017 4:07 am 
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Posts: 6
After the update, the program does not work, the last two updates (on ios 9.3.4
Return version 2.3.1 there everything worked


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 10:15 am 
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Hi Victor,

There should be a new fix for working with iOS 9 in a version that comes out today. Sorry for the inconvenience!

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Terri Morgan
LumaTouch


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 11:52 am 
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Joined: Wed Nov 08, 2017 3:56 am
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Version 2.4.2 also does not work (((.not loads. iPad mini 3 ios 9.3.4
can I get version 2.3.1 back?
Thank you


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 3:28 pm 
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Hi Victor,

Could you please try deleting the app and re-installing. 2.4.2 should have fixed the last iOS9 problem. It hasn't been out long enough for us to see the crashlogs yet, so we can't see what is happing at this point. But our lead developer thinks delete and re-install could potentially fix the problem.

If it doesn't then get back to me and by then we should know more.

Thank you!

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Terri Morgan
LumaTouch


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 3:46 pm 
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Joined: Wed Nov 08, 2017 3:56 am
Posts: 6
Hey. reinstall does not help reboot also did not help, I open the program is the download throws on the screen home.


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 3:50 pm 
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Joined: Wed Nov 08, 2017 3:56 am
Posts: 6
I do not know English, I use an interpreter. possibly inaccurate translation)


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 Post subject: Re: Не працює
PostPosted: Wed Nov 08, 2017 4:45 pm 
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Okay.

Did you delete the app completely before re-install?

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Terri Morgan
LumaTouch


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 Post subject: Re: Не працює
PostPosted: Thu Nov 09, 2017 1:19 am 
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Hello! yes completely with iPad.
No lumaFX I have on the screen home.


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 Post subject: Re: Не працює
PostPosted: Thu Nov 09, 2017 10:17 pm 
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Sorry about that - there was another iOS 9 issue. You should see a new update coming soon.

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Terri Morgan
LumaTouch


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 Post subject: Re: Не працює
PostPosted: Thu Nov 09, 2017 10:32 pm 
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Hi Victor,

Email me at support@luma-touch.com and I can send you a beta that works with iOS 9

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Terri Morgan
LumaTouch


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