Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Mon Dec 18, 2017 9:46 am

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Tue Apr 04, 2017 4:47 am 
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Posts: 1
Hi I recently purchasrd and downloaded your app on my iPhone 7 plus and it is AMAZING. Upon saying that, the only problem I have is every couple of hours whenever I try and open the app it immediately crashes until I delete the app and re download it from the app store. This app is by far the best editor for iOS please help and fix this issue.


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PostPosted: Tue Apr 04, 2017 7:45 am 
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1168
Location: England
Hi Aaron

Welcome to the forum - glad you like the app - well, almost :D

Sorry you're having problems

Can you supply a bit more info

What version of IOS are you up to
Are you jailbroken?
How much free space do you have?
Are you starting a project when it crashes?

Have you tried force closing all running apps (double click home button and swipe up) then restarting your phone?

_________________
Soon as I was in my bed, the music played inside my head


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PostPosted: Fri Apr 14, 2017 11:31 am 
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Hi Aaron0389,

Are you still having this problem?

Are you using media imported or media already on your device?

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Terri Morgan
LumaTouch


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PostPosted: Sat Nov 25, 2017 6:32 am 
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Joined: Sat Nov 25, 2017 6:24 am
Posts: 2
I have the same problem.

I am running iOS 10.3.3.
I am not jailbroken.
I have 18 Go of free space.
I am only using media from my phone

I am just starting the app and then it crashed. It's been doing that for weeks. Usually when I close all the other apps, unplug the phone, restart it,... it finally finishes by opening without crashing. But today I've been trying everything for more than 20 minutes and no luck. Deleting the app isn't an option, I have 20+ unfinished projects.

Something that might help you. When I click on the app, I have the splash screen for about 10-20 seconds, then it goes back to the home screen. But the app didn't actually close when I double click on the home button, I can see LumaFusion there like it was open. But if I click on it, the screen is frozen for another 10-20 seconds and then goes back to the home screen. And the app is still not closed. Usually, I can get it back by opening it that way after closing all my apps, but today I have no luck at all.

Do you have any suggestion?


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PostPosted: Sat Nov 25, 2017 9:27 am 
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Location: England
Hi greeneyesgirl

I'm assuming that's with any of the projects you've got in progress?

Try duplicating one of them and see if you can open that and report back

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Soon as I was in my bed, the music played inside my head


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PostPosted: Sat Nov 25, 2017 11:23 am 
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Joined: Sat Nov 25, 2017 6:24 am
Posts: 2
Quote:
Hi greeneyesgirl

I'm assuming that's with any of the projects you've got in progress?

Try duplicating one of them and see if you can open that and report back
I am talking about the app not opening, I can't even enter in the app so I can't do anything to any projects.


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PostPosted: Sat Nov 25, 2017 11:49 am 
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Location: England
Sorry greeneyesgirl

I answered what I thought I had read :oops: :oops:

You'll need to email support and they may be able to help rescue your projects: support@luma-touch.com

EDIT:

I would still suggest ideally you do the above but:

If you have iExplorer you can see your projects are stored here:
Attachment:
File comment: SS
Screen Shot 2017-11-25 at 18.55.22.png
Screen Shot 2017-11-25 at 18.55.22.png [ 86.32 KiB | Viewed 187 times ]
You can copy your projects to a location
Delete the app
Reinstall the app
Copy your projects back

I just tried this on my iPhone and it worked

But, if you try this yourself IT'S AT YOUR OWN RISK - I am NOT one of the Developers

_________________
Soon as I was in my bed, the music played inside my head


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