Luma Touch Support Forums

App Freezes in Source Viewer
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Author:  Braddy [ Thu Mar 23, 2017 7:52 pm ]
Post subject:  App Freezes in Source Viewer

I've been trying to delete a short voiceover clip. Every time I open the source viewer to get to the delete button, the app freezes. I've tried closing and relaunching the app. I've also tried restarting the iPad altogether. It still freezes every time. Not quite sure what to do about it now.

Author:  tmorgan [ Fri Mar 24, 2017 8:56 am ]
Post subject:  Re: App Freezes in Source Viewer

Hi Braddy,

From your description it sounds like it freezes at the point when you access the Voice Over clip in the source viewer. If that is the case then I would recommend getting the trial version of the iExplorer application on your desktop, or iMazing. Both of these applications allow you to access the files on your iOS devices.

Then you can delete the Voice Over file which I am assuming has some sort of corruption that is making LumaFusion freeze. The voice overs are located in the User Media folder like this:

iMazing.jpeg [ 242.82 KiB | Viewed 493 times ]

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