Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas. The registration code can be found in the App Store release notes or contact support@luma-touch.com
It is currently Fri Oct 20, 2017 2:29 pm

All times are UTC-07:00


LumaFusion 1.4.5 is now available on the App Store. This update fixes issues with exports.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


Post new topic  Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Thu Mar 23, 2017 7:52 pm 
Offline

Joined: Thu Mar 23, 2017 7:33 pm
Posts: 1
I've been trying to delete a short voiceover clip. Every time I open the source viewer to get to the delete button, the app freezes. I've tried closing and relaunching the app. I've also tried restarting the iPad altogether. It still freezes every time. Not quite sure what to do about it now.


Top
   
PostPosted: Fri Mar 24, 2017 8:56 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Mon Feb 18, 2013 11:01 pm
Posts: 2834
Hi Braddy,

From your description it sounds like it freezes at the point when you access the Voice Over clip in the source viewer. If that is the case then I would recommend getting the trial version of the iExplorer application on your desktop, or iMazing. Both of these applications allow you to access the files on your iOS devices.

Then you can delete the Voice Over file which I am assuming has some sort of corruption that is making LumaFusion freeze. The voice overs are located in the User Media folder like this:


Attachments:
iMazing.jpeg
iMazing.jpeg [ 242.82 KiB | Viewed 232 times ]

_________________
Terri Morgan
LumaTouch
Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 2 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited