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It is currently Sat Oct 21, 2017 7:12 am

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LumaFusion 1.4.5 is now available on the App Store. This update fixes issues with exports.
LumaFX and LumaClip 2.3.1 are now available on the App Store. This fixes export problem for iOS 9 users


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 Post subject: iPad 10.5 issue
PostPosted: Fri Jun 16, 2017 5:45 am 
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Joined: Fri Jun 16, 2017 5:40 am
Posts: 5
I just got an iPad 10.5 and put LumaFX on it. Was working fine before on my 9.7 Pro but when you click the color & effcts button there are no presets or anything shown. It just says "Tap any preset to begin with a black background and nothing to choose.


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 Post subject: Re: iPad 10.5 issue
PostPosted: Fri Jun 16, 2017 8:02 am 
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Joined: Mon Feb 25, 2013 6:17 pm
Posts: 1008
Hello Blazin3D

that's very interesting.

Couple of things you should try

First, delete the app from your iPad and re-install it, to see if that makes a difference.

I'm also interested to know what kind of video or stills file you are loading into the the app. Particularly if you are still having this issue after re-installing the app

regards

Androu Morgan

LumaTouch


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 Post subject: Re: iPad 10.5 issue
PostPosted: Fri Jun 16, 2017 1:04 pm 
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Joined: Fri Jun 16, 2017 5:40 am
Posts: 5
Thank you for the reply, I tried deleting the app and reinstalling but it's the same. I also tried rebooting the iPad but no luck.
I am using 4K .mp4 videos from my DJI Mavic drone, when I had my 9.7 iPad it always worked but no luck with my new 10.5 I have also tried GoPro videos and videos taken with the iPad but sadly still not working.

Even if I turn the iPad sideways the video goes full screen, all other options work but clicking on color and effects does nothing. It actually makes a small white line on the bottom right side and a T but looks like a glitch and nothing else happens. It seems to be a screen size issue, as it is working fine on my iPhone 6 Plus.


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 Post subject: Re: iPad 10.5 issue
PostPosted: Sun Jun 18, 2017 2:06 pm 
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Joined: Fri Jun 16, 2017 5:40 am
Posts: 5
I need to know if this issue will be resolved soon for the 10.5? I bought Luma and hoping it get's fixed. I need to edit some videos!


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 Post subject: Re: iPad 10.5 issue
PostPosted: Sun Jun 18, 2017 9:40 pm 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1055
Location: England
Hi Blazin3D

I see from your screen shots, as you say, they are LumaFX - what version of FX is it please?

Are you using LumaFusion to edit your videos and are you seeing the same problem with that on your 10.5?

(Sorry I can't try it here I've only got an iPad Air and a DJI P3S - and yeah, I am jealous :D )


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 Post subject: Re: iPad 10.5 issue
PostPosted: Mon Jun 19, 2017 2:49 am 
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Joined: Fri Jun 16, 2017 5:40 am
Posts: 5
It is version 2.0.3 the latest version.

I am not using LumaFusion yet, I was going to download it but worried it may do the same on the 10.5


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 Post subject: Re: iPad 10.5 issue
PostPosted: Mon Jun 19, 2017 5:57 am 
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Grand Master
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Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1055
Location: England
Hi Blazin3D

Mmmm the FX part of LumaFusion is the same as LumaFX (which I know doesn't help you in the slightest), so hang off until we get an answer

I'm not a Developer so I'm afraid I can't help you more than that :( but I'm sure Chris will be able to fix it

Androu, the video from the Mavic is:

C4K: 4096×2160 24p
4K: 3840×2160 24/25/30p
2.7K: 2720x1530 24/25/30p
FHD: 1920×1080 24/25/30/48/50/60/96p
HD: 1280×720 24/25/30/48/50/60/120p

MP4, MOV (MPEG-4 AVC/H.264)

so CHRIS, TERRI, ANDROU can we have some help over here please :D


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 Post subject: Re: iPad 10.5 issue
PostPosted: Mon Jun 19, 2017 1:24 pm 
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Posts: 2834
We are looking at this one now and will get back to you soon! Hold on.

_________________
Terri Morgan
LumaTouch


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 Post subject: Re: iPad 10.5 issue
PostPosted: Mon Jun 19, 2017 1:55 pm 
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Joined: Mon Feb 18, 2013 8:26 pm
Posts: 380
Location: Sandy, Utah
Hi Blazin3D,

I'm very sorry for this issue, we had a bad default that wasn't handling new device sizes properly (we had designed it so that it should have been happy with any new device size, but there was an error in the code).

We will fix this in the next update. If you would like, please email us at info@luma-touch.com and we can get you on the TestFlight beta for LumaFX

_________________
Chris P. Demiris
LumaTouch


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 Post subject: Re: iPad 10.5 issue
PostPosted: Mon Jun 19, 2017 2:08 pm 
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Joined: Fri Jun 16, 2017 5:40 am
Posts: 5
That is great! Thank you guys :)

I'll drop an email for the beta, that would be great!


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