Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Thu Nov 23, 2017 11:34 am

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For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.4.8 is now available on the App Store. This update resolves some audio preview issues as well as other bug fixes

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


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PostPosted: Thu Sep 28, 2017 7:52 am 
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Joined: Mon Feb 18, 2013 8:26 pm
Posts: 372
Location: Sandy, Utah
We have found additional cases where an export might fail incorrectly. If you have a project with NO audio in it (all drone footage or all photos for example), it will likely fail to export. Simply add a short audio clip to an audio track (like one of our Logo Stingers from Royalty free music) and you can mute the audio. This will resolve the export issue.

We will have a fix for this issue in 1.4.4.

There can still be "real" export issues caused by certain media with certain edits. This is an ongoing issue that we don't have a simple fix for and continue to investigate. If you have a project that won't export and you have audio in the project, then contact us at support@luma-touch.com and we'll see if we can get your project and resolve the issue.

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Chris P. Demiris
LumaTouch


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