Luma Touch Support Forums

External Dropbox Bug
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Author:  tmorgan [ Thu Jun 15, 2017 2:57 pm ]
Post subject:  External Dropbox Bug

There is a bug currently in Dropbox that files are taking a long time to be processed for metadata, and because we ask for metadata when we enumerate them for import, Dropbox doesn’t return the file at all.

How does this affect you?

If you have recently added a file to Dropbox (even if you have done an export from LumaFusion) and then try to import the new file into LumaFusion then you will not see the file on the import panel until Dropbox has finished processing the metadata which could be minutes, hours or even days.

We've asked them (along with a lot of other developers) to change that logic, it should return the file without metadata. If this issue continues, we will make a change to the Dropbox code to not ask for metadata but the drawback is that we will not be able to display details like resolution, duration or frame rate.

UPDATE: We have decided to change it now in the upcoming 1.3.3 release and if Dropbox makes a fix we can revert to the old method.

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