Luma Touch Support Forums

Welcome to the Luma Touch community forums, a great place to get help and share ideas with other users. The registration code can be found in the App Store release notes or contact support@luma-touch.com.
It is currently Mon Feb 19, 2018 8:35 pm

All times are UTC-07:00


For answers to frequently asked questions please see our support page https://luma-touch.com/support. You can contact us from our support page, or email us directly at support@luma-touch.com.

LumaFusion 1.5.1 is now available on the App Store. This update fixes the incorrect app name in localized languages

LumaFX 2.4.3 is now available on the App Store. This fixes additional issues for iOS 9 users


Post new topic  Reply to topic  [ 5 posts ] 
Author Message
 Post subject: Export issues
PostPosted: Thu Feb 01, 2018 5:44 am 
Offline
Novice
Novice

Joined: Wed Aug 23, 2017 9:03 pm
Posts: 32
I have footage from a Canon 5D mark II (43,8mbits 23,976fps) and a Canon 550d (35.4mbps 23,976fps). both 1080p

I edited my footage which is 7 mins long. Tried to export and get the message Error uploading video. The Operation could not be completed. If I delete one of the layers of footage it will export. So I tried merging all of the footage on one layer but got the same error message. I have another 20 videos that need exporting so really hope theres a solution to this.If anyone has any advice that would be much appreciated. This is for a client. I am using the latest update with an Iphone 7 plus with latest OS.

Thanks in advance


Top
   
 Post subject: Re: Export issues
PostPosted: Thu Feb 01, 2018 5:51 am 
Offline
Novice
Novice

Joined: Wed Aug 23, 2017 9:03 pm
Posts: 32
Tried deleting audio but that didnt work.


Top
   
 Post subject: Re: Export issues
PostPosted: Thu Feb 01, 2018 6:04 am 
Offline
Grand Master
Grand Master
User avatar

Joined: Fri Mar 01, 2013 3:21 pm
Posts: 1295
Location: A small island off the coast of Europe
Hi domehouse

Can you let support know about this at support@luma-touch.com please

_________________
.. the needs of the many outweigh the needs of the few ... or the one


Top
   
 Post subject: Re: Export issues
PostPosted: Thu Feb 01, 2018 6:25 am 
Offline
Novice
Novice

Joined: Wed Aug 23, 2017 9:03 pm
Posts: 32
I tried putting a few clips from the 5d together and they export fine on their own. But mixing a single 5d clip with the 550d clip gives me the same error message. I have never had any issues mixing clips from these two cameras before and been doing this for around 6 months now. Can I revert to the previous app version without losing my edit? Would this be the best solution?


Top
   
 Post subject: Re: Export issues
PostPosted: Thu Feb 01, 2018 6:26 am 
Offline
Novice
Novice

Joined: Wed Aug 23, 2017 9:03 pm
Posts: 32
Quote:
Hi domehouse

Can you let support know about this at support@luma-touch.com please
Thanks mate. Will do that now.


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 5 posts ] 

All times are UTC-07:00


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited